Privacy Policy

Privacy Policy – Zeserv.com

Effective Date: 6-Sep-2025


Xubertec (Xubertec.com) operates Zeserv.com (“Zeserv,” “we,” “our,” “us”), a Software-as-a-Service (SaaS) platform that provides WhatsApp marketing and automation tools for small and medium businesses in India. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform.


Geographic Scope

Zeserv currently offers services only to businesses located in India. We do not actively market, sell, or deliver services to businesses or individuals outside India.


1. Information We Collect

We collect only the information required to provide our WhatsApp automation services:

  1. Business & Account Details: Company name, contact person, email, phone, billing information.
  2. WhatsApp-Related Data:
  3. Business WhatsApp phone number and WhatsApp Business Account (WABA) identifiers.
  4. Message templates, campaign settings, contact lists, and automation rules configured by you.
  5. Message delivery and engagement logs (status, timestamps, read receipts).
  6. Platform Usage & Technical Data: IP address, device/browser type, login logs, error logs, and cookies (see Section 8).
  7. Support & Communication Records: Queries you send us (chat, email, support tickets) and our responses.

We do not intentionally collect personal information from individuals unrelated to your business. If you import or synchronize contacts, you confirm you have consent to send them WhatsApp messages.


2. How We Use the Information

We process your data solely for:

  1. Delivering and maintaining WhatsApp automation and marketing campaigns you configure.
  2. Managing templates, scheduling broadcasts, and routing incoming customer messages.
  3. Improving platform stability, performance, and security.
  4. Providing technical support and billing.
  5. Meeting legal, regulatory, and contractual obligations.


3. Sharing & Disclosure

We do not sell or rent your information. We share only as necessary:

  1. Meta Platforms (WhatsApp): Your WABA ID, message templates, and campaign payloads are transmitted securely to WhatsApp Cloud API to enable messaging.
  2. Vetted Service Providers: Cloud hosting, analytics, or payment processors—bound by confidentiality obligations.
  3. Legal or Compliance Requirements: When required by applicable law, court order, or government request.
  4. Business Transfers: If Zeserv undergoes merger, acquisition, or restructuring, your information may transfer to the successor entity under equal or stronger safeguards.


4. Data Retention

  1. Campaign data and message logs are stored only as long as required for operational or legal purposes.
  2. Deleted templates, contacts, or campaigns are purged from active systems within 90 days, unless retention is mandated by law.
  3. Aggregated, non-identifiable statistics may be retained for product improvement.


5. Your Rights & Choices (India)

You may:

  1. Access, correct, or update your account details.
  2. Request deletion of data you control by emailing privacy@xubertec.com.